cp999's commitment to safe and responsible gaming
We believe gaming should be a source of entertainment — not stress or addiction. cp999 is committed to protecting every player.
Why responsible gaming matters
cp999 is a trusted online gaming platform in Bangladesh. We are not only responsible for quality entertainment — protecting the mental and financial wellbeing of every player is our responsibility too. Responsible gaming means understanding your own limits, staying within your budget and never making gaming the main priority in your life.
When online gaming goes out of control, it can cause financial harm, family problems and mental stress. That is why cp999 has put in place a number of effective tools and safeguards so you can always have a healthy and enjoyable experience.
Remember: gaming is entertainment — not an investment or a guaranteed source of income. Every game carries both the possibility of winning and losing. So always wager only what you can afford to lose.
Warning signs
- Placing more bets to try to recover lost money
- Hiding your gaming from family or friends
- Using gaming funds to pay bills or debts
- Feeling unable to stop gaming
- Gaming affecting your sleep or work
- Playing games while neglecting family needs
cp999's measures to protect you
Our platform has a number of effective tools to help you keep your gaming under control.
Setting deposit limits
You can set how much money you can deposit per day, per week or per month. Once a limit is set it takes effect immediately, and increasing it requires a 24-hour wait. The minimum deposit amount at cp999 is ৳100.
Time-out feature
If you feel you need a temporary break, you can take a time-out from 24 hours up to 6 weeks. During this time your account will be temporarily suspended and no bets can be placed. Once you have cleared your head, you can start again.
Self-Exclusion
If you feel gaming is going beyond your control, choose self-exclusion. This allows the account to be closed from 6 months up to permanently. Once active, any attempt to open a new account is also blocked.
Age verification
cp999 strictly maintains the 21+ age limit. Age verification is mandatory at registration. Accounts of minors are cancelled immediately and deposited funds are returned. Keep your account logged out on devices used by younger members of your family.
Gaming history
Your account shows your full gaming history, deposit and withdrawal details, and betting records. Review your own gaming patterns and make informed decisions. View a summary of your spending at any time from the dashboard.
24/7 support team
Our Bangla-speaking support team is available around the clock for any questions related to responsible gaming. Contact us via live chat or by email at [email protected]. We are here to help without judgement.
How to activate self-exclusion
Activating self-exclusion is a simple process. If you feel you need this step, follow the steps below or contact our support team directly — they will do it on your behalf.
Remember, asking for help is not a sign of weakness — it is proof of self-awareness. The cp999 team is always by your side.
Log in to Your Account
Log in to your cp999 account and go to your profile settings.
Go to the Responsible Gaming section
Look for the "Responsible Gaming" option in settings — all protection tools are there.
Choose the exclusion period
6 months, 1 year, 3 years or permanent — select the duration that suits your needs.
Confirm
Once you confirm your decision, the account will be suspended immediately. Reactivation before the period ends is not possible.
Inform the support team
If you wish, you can let us know via live chat or at [email protected] — the team will oversee the process for you.
Deposit and withdrawal limits
Follow the set limits at cp999 for transparent and secure transactions.
| Category | Method | Minimum amount | Processing Time |
|---|---|---|---|
| Deposit | bKash, Nagad, Rocket | ৳100 | Instant |
| Withdrawal | bKash, Nagad, Rocket | ৳500 | 15 minutes – 2 hours |
| Welcome Bonus | On first deposit | — | Up to 200% up to ৳8,000 (wagering 25x) |
Wagering requirements must be met before withdrawing a bonus. Read our terms and conditions for details.
Top tips for responsible gaming
Following the advice below will keep gaming enjoyable and safe for you at all times.
- Set a fixed budget before playing and do not go beyond it.
- Never rush to try to recover money you have lost.
- See gaming as entertainment, not as a source of income.
- Do not play when you are tired, under mental stress or intoxicated.
- Take regular breaks — decision-making ability decreases during long sessions.
- Prioritise quality time with family and friends.
- Set a fixed time limit for each gaming session.
- Setting a deposit limit on your account prevents unintended overspending.
Protecting children and young people
cp999 takes strict measures to keep minors away from gaming.
- Always log out of your account after playing on a shared device.
- Keep your login details safe from younger members of your family.
- Use parental control software.
- Avoid accessing your gaming account in front of children.
- If you have any suspicion, inform our support team — they will verify the account.
Responsibility comes first even with VIP benefits
The responsible gaming policy applies equally at every level of our VIP program.
Bronze
Weekly cashback up to 0.2%. All protection tools available.
Silver
Weekly cashback up to 0.5%. Personal support and deposit limit review.
Gold
Weekly cashback up to 0.8%. Priority support and custom self-exclusion.
Platinum
Weekly cashback up to 1.0%. Protection review with a dedicated account manager.
Regardless of VIP level — seeking help is always welcome if there is a problem.
Questions and answers about responsible gaming
Contact us to learn more or get support
Responsible gaming is our commitment. Our team is by your side for whatever you need — without judgement and in complete confidence.